FAQ

Yes, we are committed to sustainability and source our wood from responsibly managed forests. Look for our eco-friendly labels on product pages for more information.

Shipping times vary depending on your location and the specific product. Once your order is processed, you will receive a confirmation email with estimated delivery times.

Yes, we offer shipping to destinations worldwide. Shipping costs and delivery times may vary based on your location and the size of your order.

TimberPanda specializes in a variety of solid wood furniture, including dining tables, chairs, bed frames, desks, cabinets, and more.

Yes, once your order has been shipped, you will receive tracking information via email. You can use this information to monitor the status of your shipment.

While some of our products may be customizable, most of our solid wood furniture is crafted to the highest standards and does not require customization. However, feel free to contact our customer service team for more information on customization options.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your solid wood furniture, please contact us within 30 days of receiving your items for a refund or exchange.

We accept various payment methods, including credit/debit cards, PayPal, and manual payment. Please note that currency conversion rates may apply.

Yes, we prioritize the security of your payment information. Your data is encrypted and protected using industry-standard security protocols.

Please contact our customer service team as soon as possible if you need to modify or cancel your order. We'll do our best to accommodate your request, but orders may be processed quickly.